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User Experience (UX) / Information Architect

At LivePerson, we’re inspired by working together energetically, providing outstanding service to our customers, and getting involved in our local communities as part of living the mission we share to create lasting, meaningful connections that go well beyond mere interactions. We believe that meaningful connections enable a deeper level of trust and appreciation among all of us at LivePerson, and these connections empower us to execute quickly and achieve truly outstanding results. We also strive to ensure that our products help customers create meaningful connections with their own customers, creating lifetime value for their businesses, and for ours.

Fast-paced, innovative, and entrepreneurial, we view our global workplace as a single community, strengthened by our values of personal ownership and our commitment to helping others.

What You Will Own:

-Help define and document the information architecture of LivePerson’s web properties: including customer journeys, wireframes, site maps, prototypes, and user flows

-Work closely with Marketing Intelligence to translate data into features that improve user experiences

-Work collaboratively with Marketing, Design, and Development teams to conceptualize and recommend design solutions

-Participate in developing and maintaining interaction design documentation, process and standards

-Potentially lead user-testing program and make recommendations on results

-Understand the balance of user experience, business needs, technical feasibility and time-to-market, and make trade-offs where appropriate

-Prioritize tasks, meet deadlines, and produce quality work in a fast-paced environment

What You Will Bring:

-4-year degree in Design, HCI, Usability or equivalent

-Theoretical and practical knowledge of web and user-interface design and usability

-Experience with Adobe Creative Suite, Axure, OmniGraffle (or similar)

-User research/testing experience (plus)

-Understanding of current internet technologies, browsers, HTML5,

-Tablet design, and mobile application interface design nuances

-Strong written and verbal communication skills

How to apply

Please apply to this position directly using the link below:

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