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Support Specialist

Campaign Monitor is a web application used by companies all over the world to create, send and report on their email marketing.

We’re looking for a smart, empathetic and helpful person to join our Sydney team as the newest support team member. Campaign Monitor is dedicated to giving our customers fast, helpful and friendly answers to any questions they have about our software and how it can help them build their business.

Being part of our support team means answering any questions a customer might have in the course of investigating Campaign Monitor or sending email campaigns. They might need help getting their list imported, have a question about permission or just can’t get that email to work in Outlook 2010. That’s where you come in.

Some basic HTML and CSS knowledge will come in handy to get the job done, but being able to communicate clearly and effectively is critical. Most of all, we’re looking for someone who loves to help.

As well as helping our customers get the most out of our software, you’ll have the chance to influence where we take Campaign Monitor. Our support team is crucial for listening to what our customers need, and passing that back to our engineers to make sure it happens.

Here’s a quick list of what we’re looking for:

  • You’re nice, people like you, you like people
  • Great communication skills, written and verbal.
  • Basic knowledge of HTML and CSS
  • An understanding of what makes for great customer service
  • You do need to be physically in Sydney, able to work in Australia and able to come into the office

We can teach you about our software, email design, and email marketing but we can’t teach empathy. You’ll need to bring that with you.

Special note: Our ideal candidate would be happy to work a Wednesday to Sunday week. Weekends are much quieter but Campaign Monitor never sleeps and customers who get a reply on the weekend will love us forever.

Salary range

$65,000 to $80,000 based on experience and skill level.

What’s it like working at Campaign Monitor?

  • Private, closed offices for everyone
  • Free, fully catered lunches
  • Free soft drinks and snacks
  • An awesome environment
  • Flexible hours and challenging work

How to apply

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