Support Engineer - Developer Tools @ Atlassian, makers of JIRA & Confluence
Do you have the Atlassian Support gene?
- Passionate about providing legendary service that makes customers ask for you by name?
- Love solving complex technical problems that make others cringe?
- Live to improve processes?
- Hate to see the same problem twice?
- Willing to walk over hot coals to see products improved, bugs fixed and great documentation/knowledge base articles written?
If you have 2-3 years of support experience in an enterprise support environment, and the customer is always your greatest passion and you love troubleshooting in a Java/J2EE environment, apply now!
This is your opportunity to join an awesome software company that has over 17,000 customers in 138 countries. We’ll let you wear what your want to work, let you choose your operating system, keep you going with food and drinks and give you a games room to relax in.
And we’re not just concerned about ourselves. Through the Atlassian Foundation we also want to look after the society and environment around us. We give 1% of company revenues to charity, allow employees to take 5 days paid volunteer leave per year and we match employee donations to their favorite charities.
Position Summary
Feel bored and unchallenged in your current role? Tired of working in traditional team structures? Ready take your Tech Support career to the next level?
Now you can! Be part of an distributed team spread across 5 continents. This is an all-star team which consistently out-performs and shines. As a Developer Tools Support Engineer, you will be responsible for Global Developer Tools Support at Atlassian for Bamboo, Fisheye, Crucible & Clover.
We are not your typical company and this isn’t your typical Support job. You won’t get frustrated with bureaucracy and slow decision making, and we encourage creative thinking. We want to know your opinion — on everything we do. As part of a Global Support Team, you will be working from our San Francisco office with like-minded engineers from other cultures. We offer global opportunities and you have a tremendous opportunity to grow technically and professionally.
Note: This position includes requirements to be available for on-call work.
Responsibilities
- Collaborate with Global Team to provide Global Developer Tools coverage
- Communicate via web-based applications and phone to resolve customer issues
- Improve the knowledge base and documentation of products to help customers
- Improve and streamline internal processes
- Verify bugs raised against products
- Create and publish Knowledgebase articles
- Triage incoming support issues in a timely manner and ensure that they are handled appropriately
Required Skills
- Excellent written and verbal communication skills
- Ability to work independently
- Proven Team Player
- Proven ability to solve problems and learn new technologies
- Working knowledge of Version Control Systems (Subve
How to apply
Please apply through the careers section of our website at:
http://www.atlassian.com/company/careers/jobs/listing?org=ATLASSIAN&cws=1&rid=203
