Support Engineer @ Atlassian, makers of JIRA & Confluence
Position Summary
To handle rapid growth, we are looking to hire a support engineer to join our San Francisco support team. This is your opportunity to join an awesome software company that has over 17,000 customers in 138 countries. Working in our awesome San Francisco office, you will be responsible for identifying, troubleshooting and resolving customer reported issues relating to Atlassian products. This role will involve daily interaction with customers, support engineers and developers to provide solutions for our customers. This role requires the ability to identify root causes for reported customer issues with Atlassian products and provide appropriate solutions to minimize customer down time and customer business impact.
Atlassian offers a fantastic working environment with highly dedicated teams, a beautiful new office and fully stocked kitchens. And we’re not just concerned about ourselves. Through the Atlassian Foundation we also want to look after the society and environment around us. We give 1% of company revenues to charity, allow employees to take 5 days paid volunteer leave per year and we match employee donations to their favorite charities.
Check out our website to learn about our values and life at Atlassian!
http://www.atlassian.com/company/about/values
Main Responsibilities
- Communicate via web-based applications and phone to resolve customer issues
- Improve the knowledge base and documentation of products to help customers
- Help improve and streamline internal processes
- Verify bugs raised against products
- Create and publish Knowledgebase articles
- Triage incoming support issues in a timely manner and ensure that they are handled appropriately
- Ability to work rotating weekend shifts
You’re a good fit if…
- You demonstrate the ability to provide world class customer service and put the customer’s needs first
- You are able to communicate with local and global teams via verbal and written communication
- You demonstrate the ability to gather relevant information and diagnose issues effectively and efficiently
- You are able to solve problems and learn new technologies
- You have solid Operating Systems knowledge (UNIX ie. Linux, OSX, Solaris etc., or Windows)
- You have Java/J2EE environment troubleshooting experience
- You have experience with 1 or more Application Servers, specifically Linux Operating Systems knowledge (ie. Tomcat, JBoss etc.)
- You have database and SQL experience
Typical Experience
- 2 years programming or Java/J2EE troubleshooting history
- 2 years in customer service role
- Bachelor’s Degree in Computer Science or equivalent demonstrated experience
How to apply
Please apply online via our website:
http://www.atlassian.com/company/careers/jobs/listing?org=ATLASSIAN&cws=1&rid=63
