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Online Solution and Production Manager

Position Summary:

The Online Solutions and Production Manager is responsible for developing, executing and supporting Duke CE client projects through technology-based tools and methods tailored to client learning needs.

Essential Duties and Responsibilities:

• Serve as a project lead for client projects within the Learning Innovations Team (LIT), working closely with Client Teams and Duke CE Infrastructure to ensure delivery of online components required by clients.

• Manage web-based online environments in support of client programs and Duke CE learning communities, using a toolset of technical components that include online learning platforms, web applications, and other virtual solutions.

• Project-manage the design and development of electronic content in the form of e-modules (using Adobe Presenter and other related tools) and documents (e.g. PPT, images, PDF, etc.) for distribution.

• Administer the design and delivery of online events (e.g. webinars).

• Serve as the client liaison for learning communities, providing orientation, support and prompt communication to maintain and develop client relationships.

• Document and improve processes to increase team efficiency, assist personal development and build organizational capability in core tools / methods.

• Deliver engaging, informative, well-organized presentation on projects and tools to client teams and clients.

• Support client team staff in the technical aspects of design and delivery.

• Perform other job-related duties and responsibilities as may be assigned or required.

Position Knowledge, Skills and Abilities Required:

• Excellent communication skills; both oral and written.

• Strong organization and project management skills.

• Proficient knowledge of HTML, and how to integrate with related technologies (e.g. Drupal / PHP, CSS, Flash, JavaScript, JSP/XML, and the like), or demonstrated interest and willingness to learn. Experience with the Adobe suite of web development and multimedia tools.

• Resourceful, with excellent troubleshooting and problem solving skills. Learns quickly when facing new problems; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks.

• Willingness to acquire new skills and enhance existing technical skill set.

• Enjoys working in a dynamic, fast-paced, customer-oriented environment in which commitment to a common mission and reliance upon and support of other team members is expected and valued.

• Takes pride and develops a sense of ownership in their role as a technical lead of client programs.

• Strong attention to detail.

• Pro-active approach to problem solving with the ability to perform duties independently with only general direction.

• Pro-active in relating with client teams, partners, and customers.

Education and Experience Requirements:

• Bachelor’s degree required.

• Demonstrable experience working with various web-related technologies

How to apply

Please send cover letter with salary requirements and resume to

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